Our orders are processed daily. According to your
destination, a delay between 3 and 7 working days is foreseeable.

If your order contains a product to be personalized,
Please allow us up to 5 additional days to process your
order. In all cases, you will receive a confirmation email when the order is processed, including a tracking number.

You can pick up your order at our store in Boucherville to receive it faster. However, make sure you receive the processing confirmation before you are in store to be certain. Your order is ready.

If this option is not an option, take advantage of expedited delivery for a fixed fee of $9.95 ($16.95 if the total order is less than $79). Your order will be prioritized and an expedited delivery option will be selected with the shipper.

The same offer is valid for orders outside of Canada ($18.95 for orders of $200 or more, $34.95 for orders under $200).

No, our distribution centre is not open to the public. However, your order can be picked up within 2 days at our store in Boucherville, QC. To take advantage of this offer, you must select the corresponding delivery option.

In some of our club agreements, we provide free shipping with a personalized promo code. In this case, the delivery option you choose will not affect the processing of your order. Instead, your order will be processed according to the terms of our agreement with the club (e.g. pick up at the club).

This type of code allows for group orders and lower delivery costs, so that the club's athletes can continue to benefit from the best possible prices. Other times, this option allows you to collect orders for products that will be personalized (e.g. personalized swim caps). In these cases, whether you have used the promo code or not, your order will be treated in the same way.

For all orders over $79 in Canada, shipping costs are included (with the exception of certain oversized products, this is clearly identified on the product page). If the total before taxes is less than $79, a shipping fee of $11.95 applies.

Orders are typically shipped by Canada Post or Purolator.

For orders outside of Canada, shipping is free for all orders of $200 or more. Below this threshold, a delivery fee of $29.95 will apply.

It is not possible to change the delivery address in the system after the transaction has been concluded. If you ever wish to change this address, please write to us as soon as possible atweb@nationsport.ca. If the package has already been shipped to the old address, it is your responsibility to pick it up at that address.

You can initiate a return procedure by clicking here: Request for return. After you have logged in to your account, click on the desired order and on "request a return". Then choose the item(s) to be returned and the reason for the return, then submit your request. Exceptionally, if you do not have a customer account, make your return request by email (web@nationsport.ca).

Items must be returned new, unworn and unused with the return label provided, original packaging and transaction number.

Any return or exchange must be made within 30 days of receipt of your order. Any deviation from these instructions may prevent a full refund of your order. Depending on the situation, we may withhold a fee on the refund to deliver the "sale-fit" item. If you refuse these fees and wish to have your product back, you are responsible for the shipping costs ($15 for return to us + $15 for return to you).

See the list of non-refundable products in the "Which products are not exchangeable or refundable?".

The following items are not exchangeable or refundable:

• Worn, used, worn, damaged or washed products
• Products not having the provided label, original packaging and hygiene sticker (if applicable)
• Gift cards
• Electronic devices
• Liquid products
• Food or supplement
• Underwear
• Bathing helmets
• Socks
• Compression clothing
• Compression jersey
• Custom or club-identified clothing
• Special orders
• Final sales

To simplify your online shopping experience, we allow the return of training swimsuits, except those identified at a club. The returned jersey must be new, unworn and unwashed, and still have the hygiene label and tights.

A delivery label will be sent to you after a return request. When processing your return, we will deduct $15 from your refund to cover the return shipping costs.

Shipping charges and surcharge paid for oversized items are non-refundable.

No other fees will be applied as long as the item is in the process of being relisted.

To avoid return shipping costs, the return can be made in person at our Boucherville, QC store.

It is your responsibility to order the product from the correct Size. We put everything in place to help you choose the right Size to order. In most of our products, a size guide is available directly on the product sheet. If it is not present, you can still contact us for we will assist you in the selection of the Size.

If you wish to change your Size, Please follow the steps in "The product is not suitable for me. What to do?".

1. To create an account, simply follow the link below: https://nationsport.ca/account/register
2. Fill in the information
3. Click on the ''Create' rectangle

When you want to use your rewards points, you must follow these steps:

1. Go to the website and log in to your account. To do this, click on the "Account" tab at the top right of the screen and log in.
2. Go to the following link: https://nationsport.ca/pages/reward.
3. Go to the "Rewards" tab, then choose the desired reward by clicking on "Claim".
4. When you have claimed the discount, a promo code will be displayed.
5. When you want to use the discount, simply add the desired products to your cart, then click on your cart and "Proceed to Payment".
6. Then, on the right side of the screen, under the list of products in your cart, you will find a rectangle "Gift card or promo code". In this rectangle, enter the promotional code. Please note: It is not possible to combine the code with another promotional code. You can only redeem one code per purchase.
7. When the discount is applied, you can proceed with the purchase.

1. To find out the different ways to earn rewards points, follow the following link: https://nationsport.ca/pages/reward
2. Then, go to the "Earn Points" tab
3. You'll see all the ways you can earn rewards points, and you can click on "Learn more" for more information on some of the methods
4. If not, here are the ways to earn rewards points:

• Make a purchase +5 points per $1
• Leave a review +100 points (+200 bonus points for a photo review)
• Create an account +100 Points
• Share on Facebook +100 points
• Like us on Facebook +100 points
• Follow us on Instagram +100 points
• On your birthday +500 points
• Refer a Friend +500 points
• Subscribe to the newsletter +200 points

* It is important to note that rewards points expire after 2 years of inactivity on your account. That is, if you have not accumulated or spent points for 2 years, your amount of points will be reset to zero. If you claim a reward, it expires after 365 days. 

*For product reviews, they allow you to earn points only if they are left on products that you have actually purchased while logged into your account. 

If you are already a customer in store at the physical store, or a customer of the online store, even if you do not yet have an account, your points accumulate for the email address provided. To access and use your points, simply create an account using the same email address provided at the time of purchase. It is important to use the same email address, so that you have access to your previously accumulated points. Once the account is created, you will have access to all your points and can use them, or continue to accumulate them. 

Online orders can be paid for by credit card only. The payment platform used is Shopify Pay, which holds the highest certification available for protecting credit card information. This information is not accessible to us, which limits the risk of fraud.

After adding an item to your cart, you can directly click on "Go to checkout" and follow the steps to complete the transaction. If you ever want to continue shopping, you can always find your cart in the top right corner of the site to make your cart reappear on the right. On the cart page, you will be able to leave a note (if needed) and click on "Go to Checkout" to complete the transaction.

You don't need to create an account to make a transaction. You can indeed make a transaction by being invited, but you will have to enter at least the following information:

• Email or phone (to receive an order confirmation and shipping updates)
• Shipping address
• Billing address

However, we encourage you to create an account, which will help you by keeping track of your past orders and
which will allow you to find items already ordered more quickly, in addition to allowing you to request a return more easily if necessary.

Usually the explanation for this is that the account was created but not activated. When you create an account, an email is sent to activate the account. If the account is not activated, the system will assume it does not exist and will be unable to find it. To resolve this issue, if you can no longer find the account activation email, simply contact us by email or chat, and we’ll send it back to you.

Unfortunately, we cannot apply a promotional code retroactively. Therefore, we cannot change your order once it has been completed. However, if you contact us by email, we may compensate you with a gift certificate of the same value as the discount you would have received with the promotional code.

On the login page, click on "Forgot your password?". You will then be able to enter your email and you will receive a link to reset your password.

No, and the law prohibits it. A gift card does not expire and cannot be refunded.

If it is a gift card received as part of a promotion or event, the gift card may have an expiration date. If applicable, we clearly mark the card on the card.